Cancellation & Refund Policy
Last Updated: June 05, 2026 | Document Reference: DM-CP-101
1. Purpose of this Policy
At Drive Me, we strive to provide a reliable and professional chauffeur service experience. This Cancellation & Refund Policy outlines the charges applicable when a booking is cancelled before the scheduled trip start time. By confirming a booking, customers acknowledge and agree to the terms described below.
2. Cancellation Charges
| Cancellation Time | Applicable Charge |
|---|---|
| More than 24 hours before trip start | No Cancellation Charges |
| 12 to 24 hours before trip start | 25% of booking amount |
| 6 to 12 hours before trip start | 50% of booking amount |
| Less than 6 hours before trip start | 100% of booking amount |
3. Refund Processing
Any eligible refund arising from a cancellation will be processed to the original payment method used during booking. Refunds are generally completed within 5–7 business days, although processing timelines may vary depending on the customer's bank or payment provider.
4. Booking Modifications
Requests to reschedule a booking are subject to driver availability and operational feasibility. Drive Me reserves the right to treat certain modification requests as a cancellation and new booking where applicable.
5. Important Customer Notice
Cancellation charges are calculated based on the scheduled trip start time. Customers are advised to carefully review the cancellation terms before confirming a booking. These charges are prominently displayed during the booking process to ensure complete transparency.
6. Exceptional Circumstances
In rare situations involving service unavailability, operational disruptions, safety concerns, or circumstances determined solely by Drive Me, cancellation charges may be waived or adjusted at the company's discretion.